I had no idea how much variety and unpredictability there’d be in a job like this. Working at a health insurance agency in Green Bay, WI isn’t anything like the stuffy, corporate desk job people picture when they think of insurance. It’s got a mix of everything—people skills, business sense, marketing, a little math, a little counseling, and a whole lot of heart.
I actually went to school to be a family and marriage counselor. I was even working on a master’s degree when I took a job in a call center that helped people with Medicare. I thought it was going to be temporary, but it turns out that I loved it! I genuinely didn’t expect to enjoy helping folks with something as complicated as Medicare, but it hit me one day—this work really matters. You’re not just giving people information. You’re giving them peace of mind.
Starting the Day Early
Most mornings, I’m up early checking voicemails and texts from clients. Sometimes the messages are screenshots of bills or letters a members got in the mail; then other times they are questions about something they heard from a neighbor or saw on TV. Often it’s before the day even really starts I’m working hard. I have friends who work at other health insurance agencies in Green Bay, WI, and I know not all of them start their day like this. But to me, preparation is key.
Appointments and Conversations
By 9 a.m., I’m usually in my first appointment. Some folks come in to see me in person while others prefer a phone call or video (Zoom, Microsoft Teams, or just me sharing my screen). We meet people where they are—whatever makes them feel the most at ease. As long as they’re comfortable, we’re good. Sometimes I’ll be mid-conversation with a member when one of our team members walks into the office, and we’ll wave or say a quick hello. There’s a rhythm to the day that somehow manages to feel both busy and welcoming.
One of the questions I get a lot is, “What’s it like to be part of the best health insurance agency in Green Bay, WI?” And I always answer the same way: it’s not about being the best because of awards or numbers. It’s about how we treat people. We show up. We care. We listen.
Lunch… Maybe
Some days, lunch is a protein bar between meetings. It gets busy and I work on momentum. So if I’m in the groove, I just keep going. Especially during our busy season which is Open Enrollment. I try to pack up the snack drawer, but that runs low eventually
Looking For the Right Team
As the owner, hiring top-tier agents with deep knowledge is important; And just as important are hiring people who genuinely care. Being the best health insurance agency in Green Bay, WI means we have the most knowledge and the most heart. It means having a team that wants to thoroughly help everyone who walks in the door as if they were helping a family member. Nobody is anumber. We treat everyone, make decisions, and advise everyone as if they were a family member.
Our clients are ones who we advocate for. We sit right with them if a claim or bill goes wrong. We follow up, we make the calls for them and with them. We don’t just hand over a plans then disappear. We plan on being of lifelong assistance.
Supporting Our Agents
By the time the afternoon rolls around most of our appointments are finishing up and that’s when I shift gears a bit and focus on our independent agents. These are folks who might work in our office or out in the community, but they’re part of our extended team. I mentor them with marketing ideas, setting up their digital calendars and tech, troubleshooting issues, and brainstorming ways they can serve their clients even better.
We also have external agents who are business owners that stop by the office for some advise, help, to work, or for training; and whether we’re talking in person or over video our focus is always the same, making sure everyone we work with feels equipped, supported, and valued.
Behind the Scenes
Walk into our office on Cardinal Lane and you’ll usually see three to five of us working. But what you don’t see is the network of people behind the scenes—helping us stay organized, staying on top of all the industry changes, answering client emails, and making sure everything runs smoothly. That’s a big part of how we maintain the title of the best health insurance agency in Green Bay, WI. It takes a team, and our team is solid.
Beyond the Job Description
A lot of people assume insurance agents are just salespeople. I get why. But honestly, that couldn’t be further from the truth. We’re a weird mix of advisor, advocate, researcher, counselor, and coach. And sometimes we’re just a listening ear.
I’ve cried with members. I’ve prayed with them. I’ve laughed and celebrated and sat quietly with them when words weren’t enough. You walk through life with people when you do this kind of work, and if your heart isn’t in it, you can’t fake it.
If You’re Looking For a Team
If you’re someone looking for real help, not just someone to give you a quote and move on—please reach out. If you want a team that makes you feel seen and heard and helps you actually understand your options, you need to work with a health insurance agency in Green Bay, WI that’s built on care.
OnMedicare is like a family. We don’t say that lightly. We treat every client as if they were our own mom or dad, sister or friend. We know this stuff can be confusing. That’s why we do what we do—to make it simple, to make it clear, and to help you feel confident in your healthcare decisions.
So whether you’re just starting to look at Medicare, or you’re already enrolled and wondering if your plan is still the right fit, we’re here. And we’d be honored to help.